FAQ

Order/Delivery

Q) Is there a way to find out exactly when my order will be delivered?

A) Unfortunately, ERPI is unable to provide specific delivery times to our customers. In the select markets that offer "Next Business Day Delivery", deliveries are made between 8:30 am and 5:00pm, local time. For a more specific window, you may be able to find out a delivery time by contacting the carrier with your tracking information.

Q) May I place an order on your website that will be shipped to a different country?

A) Regardless of certain customs and shipping restrictions, export orders can be placed on ERPI's website. Export orders include anything that is being shipped to a U.S. territory or any other sovereign country. Someone from ERPI will contact you for additional information and requirements if necessary. You may also email export orders to sales@endoscopeparts.com.

Q) May I place government APO/FPO orders on your website?

A) Due to certain restrictions, government orders or orders being shipped to an APO/FPO address should not be keyed on ERPI's website. Entering these orders online may result in a delayed delivery or cancellation of the order. Please email your order to sales@endoscopeparts.com to contact someone directly about this.

Q) May I request a morning delivery?

A) Yes, ERPI is able to accept requests for specific delivery time windows. However, the actual delivery time will still be determined by the carrier. Upgrading the shipping service to a morning or priority delivery time can help orders arrive earlier in the day. Details are on the carrier’s website.

Q) If I am not available to receive a delivery, will ERPI leave the merchandise at the business’ front door or in a spot that I specify?

A) ERPI and its third party shippers are not able to leave merchandise valued at more than $250 without a signature at the time of delivery.

Q) How do I get a copy of my online receipt?

A) If you are a registered user, you may login and click on Order Tracking to view a history of all orders processed under your account. Click on a particular order number to view and print your order details. If you are not a registered user, you will need your order number and the phone number or account number used at the time of purchase and you can request your receipt via email to shipping@endoscopeparts.com or by calling (877) 650-8909.

Q) How do I get a copy of a receipt for a purchase I made via fax or phone?

A) You can call (877) 650-8909 and we will be happy to assist you. If you made a purchase with us, we will need either your P.O. Number or the Invoice Number of the order.

Q) Can I obtain a form to fax my orders?

A) CLICK HERE TO DOWLOAD THE PHONE/FAX ORDER FORM.

Q) What is your delivery policy for Special or Custom Ordered items?

A) Items are shipped directly from ERPI, but delivery times are typically 3-5 weeks ARO but this may vary by item or project.

Q) What is your return policy for Special or Custom Ordered items?

A) These items are special made for you and are non-returnable. We ask that customers make their selections very carefully. ERPI guarantees that if the customer is not satisfied with the quality or condition of the order, it may be exchanged or returned for a full credit.

Account information

Q) The billing information for my credit card on file needs to be changed. If I make the changes on this site, will the bank automatically be notified?

A) For consumers' protection, any changes that need to be made on a credit card account must be completed between the cardholder and bank directly. The telephone number listed on the backs of the credit cards should be used to contact the banks.

Q) When I update my billing/shipping address or account information on the ERPI website, does that information automatically send to the credit provider?

A) No, personal information is not sent to banks/credit providers and will not be updated on subsequent statements.

Q) When I update my account information on the ERPI website, will the changes take effect immediately?

A) Typically, account information changes will take effect immediately. To ensure that they do, feel free to call the ERPI Shipping/Receiving department to have someone update your account information while on the phone with you. Call us at (877) 650-8909.